Senior Talent Development Advisor - WFS in Raleigh, NC at ResCare

Date Posted: 6/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Raleigh, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Senior Talent Development Advisor - WFS

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Senior Talent Development Advisor - WFS.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Senior Talent Development Advisor - WFS Responsibilities

Will maintain a case load of complex cases that involves extensive client interaction. This position responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources. This position provides a subject matter resource to the Talent Development Specialists or Case Managers in its respective program.

Reports To:

Project Manager or Designee

Essential Job Responsibilities:

  • Explain and interprets regulations, policies, and procedures for staff
  • Resolve problems encountered during daily operations and determines appropriate solutions
  • Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented
  • Develop or modify work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
  • Review unit procedures, assists in the development or revision of needed procedures, and troubleshoots system errors
  • Provide work instruction and assist employees with difficult and/or unusual assignments
  • Manage and maintains a reduced complex caseload
  • Refer clients to appropriate agencies for specialized services and counseling
  • Assist clients to identify conditions needing improvement and develop measures to correct them
  • Complete documents and forms timely and accurately; maintain records and files; and schedule
  • Assist in oversight of customer service and staff work flow
  • Assist in oversight of staff schedules and time management
  • Authorize and coordinate training services and track obligation of funds
  • Assist in training of new staff to ensure consistency
  • Review and assist staff in data and file management
  • Develop and follow-up with Training Vendors and employer sites monthly
  • Provide career management to customers at the appropriate level
  • Interview customers to gather information on training needs, educational background, work experience, skills, interests and eligibility
  • Verify eligibility for program services
  • Assist customers with identifying employment goals and career development needs, and developing achievable realistic service and employment plans
  • Assist customer with job placement
  • Provide follow-up after job placement to ensure job retention
  • Authorize and coordinate supportive services
  • Assure compliance with state, federal and local programmatic guidelines

Specific Requirements


  • Bachelor's degree in related field from regionally accredited college or university or equivalent skills and experience
  • Two years professional experience with employment/recruiting & staffing, preferably in workforce development or equivalent combination of education and experience
  • Computer literate
  • Organizational, time-management, verbal and written communication skills
  • Must have transportation to perform local travel
  • Two to four years of complex case file management experience preferred
  • One year minimum of supervisory experience preferred
  • Experienced with Microsoft Office programs
  • Demonstrated excellent communication and team work skills

Work Requirements:

  • Proficient Basic office computer skills
  • Strong communication written and verbal skills
  • Must have a current valid Driver’s License with Good Driving Record

Additional Information

**This position is time limited until 6.30.20 20 under our Tech Hire Grant**


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

1830 TILLERY PL STE B , RALEIGH, NC 27604-1586 USA