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SSI/SSDI Case Manager in New York, NY at ResCare

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: SSI/SSDI Case Manager

Job Category: Human Resources/Payroll

Line of Business: Workforce Services

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a SSI/SSDI Case Manager.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

As a(n) SSI/SSDI Case Manager you will: 

  • Oversees the entirety of the federal disability benefits (SSI/SSDI) service track
  • Supervises the SSI/SSDI Team leads; ensures they are properly trained to carry out their assigned responsibilities and supervised to manage unit productivity and performance
  • Establishes and ensures the SSI/SSDI team is following standard operating procedures for filing and/or improving SSI/SSDI applications to ensure maximum rate of approval in a timely manner
  • Coordinates and conducts training for all team members in best practices related to filing successful SSI/SSDI applications
  • Engages the clinical assessment team in assisting the SSI/SSDI in interpreting results and submitting appropriate documentation to SSA
  • Develops and oversees the use of techniques to identify needed documents in support of SSI/SSDI applications and ways to gain them
  • Ensures that team members designated as Authorized Representatives follow procedures for maintaining contact with the Social Security Administration and coordinating customer application communications
  • Monitors the SSI/SSDI process inputs, throughputs, and outcomes in real time to adapt processes as needed to align with customer volume and application status; provides daily, real-time feedback to team members on the effectiveness of processes and any needed improvements
  • Interprets and implements all HRA policies and procedures related to the SSI/SSDI process for the team members; trains team members on activities required to comply with all related policies or mandated procedures
  • Develops standard forms for use by the SSI/SSDI team; coordinates the HRA approval process and integration of forms with the customer reporting system of record
  • Serves as a member of the WeCARE leadership team; brings expertise in the SSI/SSDI application process to RWS and subcontractor leaders
  • Coordinates with the Quality Assurance Team to support quality review processes and related corrective action implementation and monitoring
  • Supports the Medical/Project Director in complying with all report and review requests from HRA related to the SSI/SSDI processes

Position Requirements

  • Master’s Degree in social work or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited university
  • Four years of management and supervision experience in healthcare or rehabilitation settings that include management and/or coordination of assistance for customers to navigate the federal disability application process
  • Three years of case management experience 
  • Experience in a performance-driven environment and ability to use data analytics to report on and improve processes and outcomes
  • Education and/or experience in setting that use motivational interviewing and care management models to improve customer outcomes
  • Excellent organizational skills and strong attention to detail; process analysis, management, and improvement skills
  • Experience with publicly-funded programs preferable
  • Experience with TANF services preferable
  • Experience in determining the need for and making reasonable accommodations for customers and staff
  • Required knowledge of federal, state, and local laws and regulatory compliance requirements related to program responsibilities 
  • Ability to use various electronic systems to carry out duties and responsibilities
  • Bilingual or multilingual preferred

Additional Information

Position(s) available in Staten Island, Brooklyn, and Manhattan.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

494 8th Avenue Suite 1500 , New York, NY 10001 USA