Staffing Solutions Rep in Louisville, KY at ResCare

Date Posted: 7/7/2018

Job Snapshot

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Job Description


Title: Staffing Solutions Rep

Job Category: Administrative/Secretarial

Line of Business: Resource Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Staffing Solutions Rep.

About this Line of Business

Since 1974, ResCare, Inc., has been dedicated to impacting communities for the better with a mission to help people live their best life. As the largest diversified health and human services provider in the U.S., ResCare makes a difference in people's lives and communities by providing home and community-based health services to complex populations.

With more than 45,000 dedicated employees serving over 60,000 people daily across the country, ResCare offers daily living, behavioral health and other health-related support services, pharmacy, remote monitoring solutions, neurorehab therapy, along with vocational training and job placement for people of all ages and skill level.

ResCare is changing the industry through our commitment to continuous quality and safety improvements, and we're investing in technology to connect homes and people. We're also working with federal and state government agencies to educate and advocate for the use of those needed care solutions to improve quality outcomes and reduce costs.

As a(n) Staffing Solutions Rep you will: 

  • Conduct outbound calls to applicants for ResCare’s Direct Support Professional (DSP) positions in fast paced team environment using an autodial system.  Utilizes screening process to determine if the applicant is qualified and schedules interviews.  
  • Partners with HR Managers and Talent Acquisition Team to determine Agency staffing needs, qualifications needed and troubleshooting hiring process
  • Obtains applicant information by answering phone calls and emails, making outbound calls in response to receiving an application, screening applicants; verifying applicants information
  • Processing and reviewing employment applications in order to evaluate qualifications or eligibility of applicants
  • Schedules qualified applicants for interviews with hiring managers in the field
  • Verify rehire eligibility of former employees
  • Promotes our Direct Support Professional positions to applicants by explaining employment qualifications,  answering questions, and providing job specific information
  • Maintains an accurate records of the pre-screening following established guidelines
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Conducts data entry into human resource database
  • Other duties as assigned

Position Requirements

  • High School Diploma or GED required, some college or undergraduate degree is a plus.
  • 6 months or more experience in customer service required
  • Ability to effectively communicate, both verbally and in writing required
  • Ability to use telephone and computers required
  • Experience in a Call Center environment using database software preferred.
  • Attention to Detail; Professionalism; Multi-tasking preferred

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA