Switchboard Operator in Houston, TX at ResCare

Date Posted: 5/31/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Switchboard Operator

Job Category: Administrative/Secretarial

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Switchboard Operator.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Switchboard Operator Responsibilities

The Clerical Support Staff is responsible for ensuring smooth office flow and providing excellent customer service. Performs general administrative duties and data entry.

Essential Job Responsibilities:

  • Prepares outgoing mail, including UPS shipments, as requested and ensures that mail is sent out each day.
  • Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time.
  • Ensure postage meter has sufficient postage for the week’s mail.
  • Sort and distribute faxes.
  • Assist with copying, scanning projects as needed.
  • Answer phones and direct callers to appropriate staff within office when needed.
  • Assemble informational materials or packets as requested.
  • Assist with generation of reports, including data gathering via the computer system, printed reports or other available information
  • Provide front desk coverage for the receptionist. Cover for all breaks, lunches, and time off.
  • Assists with faxing documents as necessary
  • Assists with regular scanning and other large scanning jobs, as necessary.
  • Assists with communications to obtain necessary backup documentation as necessary.
  • Communicate consistently and effectively with all customers to ensure positive customer relations. Maintain at least a satisfactory (3.0) score on Customer Satisfaction survey
  • Identify needs prior to being asked
  • Other duties as assigned

Specific Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the next pages are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

One year clerical or administrative office experience.

The Clerical Support Staff must be able to perform in a fast paced environment with multiple priorities. This position requires good organization skills, the ability to work with diverse individuals both within the company and with partners in the project. The incumbent must be proficient in Microsoft Word and Excel and have the ability to compile summary reports and possess the ability to use general office equipment. The incumbent must have excellent oral and written communication skills. Fluent in English; bilingual in Spanish desirable. Must be able to handle sensitive materials and maintain confidentiality.

Education: High School diploma or equivalent

Additional Information

Location Subject to change as new offices are established in the Houston Metro Area.


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

8373 Westheimer , Houston, TX 77063-2703 USA