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System Engineer in Louisville, KY at ResCare

Date Posted: 11/15/2018

Job Snapshot

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Job Description

BrightSpring Health Services 

Title: System Engineer

Job Category: Corporate / Support Center

Line of Business: Support Center Services

About BrightSpring Health Services and Our Family of Brands

Join us in transforming peoples' lives and their communities! BrightSpring Health Services is the new name for Kentucky-based ResCare, Inc., the parent company that supports a diverse family of brands. After more than 40 years of a successful history of helping people through a variety of settings and service offerings, we’ve reinvented ourselves.

At BrightSpring, everything we do centers on helping people live their best life. Our vision is to be the leading provider of home and community based health services for the needs of the complex populations we serve. We want to make sure that our clients receive the right care at the right time in the safest environment possible.

We are excited that you might consider joining our dedicated network of compassionate professionals who work in thousands of communities across the country - helping more than 60,000 people every day.

Right now, we have an exciting opportunity for you to join our team as a System Engineer.

About this Line of Business

BrightSpring Health Services is one of the largest providers of diversified home and community-based health services to complex, high-cost populations. The company provides nonclinical habilitative services and/or clinical rehabilitative services for people of all ages and skill levels.  Primary businesses include: behavioral health (including autism services), home health care (including personal care, home health, and hospice), neuro therapy, and job placement and vocational training, supported by pharmacy and telecare ancillary technologies and services. These businesses employ more than 45,000 dedicated team members in more than 40 states and provide services to more than 2 million people annually. 

BrightSpring Health Services is focused on providing quality and lower-cost outcomes to challenging and high-cost populations, through best-in-class services and technology innovation. Our Connected Home care model is an industry-leading approach to the future of health care services to achieve strong quality and compliance while also driving efficiency and cutting waste. 

Our care professionals work in thousands of communities across the United States. Founded and headquartered in Louisville, Kentucky, the company has been making a difference in people’s lives and communities since 1974 – providing home and community-based health services to complex populations and helping people live their best life.

As a(n) System Engineer you will: 

The System Engineer is responsible for installing, configuring, and maintaining servers and related virtualization environments while ensuring that these systems remain secure and highly available to service the computing needs of the enterprise. This position recognizes potential issues within the systems and recommends and implements solutions for improvement.  This position holder stays abreast of emerging technologies and security practices and is viewed as a thought leader in technical architecture who influences technology and solution road maps.  The position is required to be on call 24/7 and reports to the Sr. Director of System Engineering.

Essential Responsibilities/Job Duties

  • Monitor for and resolve problems, including identifying potential problems before they become critical while identifying, evaluating, and analyzing resolution options.
  • Document configurations, instructional procedures, change management records, performance and growth analysis reports.
  • Directs and leads activities related to server and/or end user compute virtualization projects.
  • Configure and maintain enterprise Data Center and server infrastructure including:
    • VMware Virtualization Administration
    • Citrix XenApp/XenDesktop and/or similar Application Virtualization Technologies
    • Support and Maintenance of Hyper-Converged infrastructure
    • Security Updates/Patching/Imaging  
  • Design, configure and maintain disaster recovery site infrastructure and failover plans
  • Microsoft Sharepoint/Teams administration
  • Provides guidance on technical aspects of infrastructure systems development and integration to ensure strategies, road maps, policies, standards, and practices are properly applied.
  • Perform project, capacity, and budget planning, including identifying projects, developing project tasks and timelines, estimating future capacity requirements, obtaining budgetary quotes, and determining interoperability requirements for hardware and software.
  • Maintains a relationship with hardware and software vendors, including support calls and maintenance updates.
  • Performs routine system hardware and software audits. 
  • Evaluates and provides recommendations for new hardware and software technology.
  • Develops scripts and implements processes to automate routine tasks to proactively maintain a healthy server environment.

Position Requirements

Education, Experience and Certification

  • Bachelor’s degree in Information Technology or related field or equivalent combination of education and experience required
  • 10+ years of Information Technology experience
  • 7+ years of experience with Data Center infrastructure and virtualization technologies

Knowledge, Skills and Abilities

  • Excellent leadership and communication skills
  • Expert working knowledge of virtualization technologies
  • Administration experience with Microsoft OS, Citrix, VMWare, Unix, and Linux technologies
  • Administration experience with Microsoft technologies such as Sharepoint, Active Directory, and Exchange
  • Good documentation skills in a large scale environment
  • Proven customer relationship skills

Personal Attributes

  • Highly self-motivated and directed
  • Proven experience managing a large number of strategic projects, vendors and customers
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong technical, analytical, organizational, and communication skills required
  • Proven analytical and problem-solving abilities
  • Strong customer service orientation

Working Conditions

  • Provide support after-hours
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate keyboard, mouse and other computer components

Additional Information


BrightSpring Health Services offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

BrightSpring Health Services is an Equal Opportunity Employer. BrightSpring Health Services does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA