Work/Day Services Manager in Arlington, TX at ResCare

Date Posted: 10/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Arlington, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Work/Day Services Manager

Job Category: Direct Care/Operations

Line of Business: Residential Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Work/Day Services Manager.

About this Line of Business

We cover thousands of homes across the country, with a comprehensive range of programs and services, including host home and foster care. ResCare partners with people in the community who open their homes to individuals with disabilities and assists families by providing adoption and foster care services. With almost four decades of experience in the IDD services field, our aim is to be the provider-of-choice in the development of unique and proprietary service offerings and technologies - working toward innovative care models and leading health outcomes with states and payers.

As a(n) Work/Day Services Manager you will: 

Responsible for the operation of vocational services in a workshop setting, including personnel, budget, compliance with agency policy, state/federal regulations, or standards of service, and quality of program to persons served. 

Supervises workshop/day program staff.

  • Oversees/participates in the hiring process of all assigned positions in accordance with Rescare policy and local, state, and federal employment law.
  • Ensures all assigned staff receive training and supervision as needed to meet performance expectations.
  • Ensures accurate and timely completion of all documentation related to staff (new hires, terms, evals, leave requests, corrective actions, etc.).
  • Provides oversight and acts as role-model/mentor to staff in the performance of their duties.
  • Conducts investigations and ensures appropriate follow through on recommendations.

Manages contracts and supervises the work of contract staff.

  • Oversees ongoing contracts.
  • Supervises and trains staff on contract work.
  • Oversees determination of wages for persons served.
  • Oversees setup of new contracts.
  • Conducts annual prevailing wage surveys and resultant contract updates.
  • Receives and reviews work records, production summaries, and related contract documents.
  • Maintains good customer relations with current business partners.

Provides support to persons served.

  • Oversees the treatment/support services provided by vocational staff.
  • Serves as liaison for appropriate Service Coordinators.
  • Coordinators/resolves conflicts in resources for provision of services.
  • Attends support plans or special reviews, as necessary.
  • Monitors program documentation for accuracy and timeliness.
  • Evaluates and monitors program effectiveness.
  • Monitors individual financial records.
  • Monitors individual medication administration records.

Provides budget and financial oversight.

  • Assists in the development and monitoring of assigned budgets.
  • Remains within budgeted expenses for service areas.
  • Reviews and assigns referrals for placement.
  • Conducts and monitors service integrity and compliance to service site/company policy to maintain licensure.
  • Monitors staffing schedules, overtime, staff vacancy rates.
  • Conducts/participates in internal investigations assigned and ensures/monitors follow-up to recommendations.

Position Requirements

  • BA/BS in Business, Health Care Administration or a Social Science or High School Diploma/GED and equivalent job experience of 3 years. Exceptions to educational requirements must comply with state law. Exceptions must have written approval of the Regional Vice President.
  • One Year of supervisory experience required. Prior experience providing services and supports to individuals with intellectual and/or developmental disabilities preferred.
  • Ability to communicate verbally and in writing.
  • Ability to travel to multiple service sites, staying overnight as necessary.
  • Experience in managing systems, processes and people.
  • Working knowledge of Federal, State and Local regulations concerning services to individuals with intellectual and/or other developmental disabilities.
  • Demonstrated computer proficiency with working knowledge of Excel, Word, etc. desired.
  • Good organizational skills and attention to detail.
  • Valid driver's license.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

701 Directors Dr , Arlington, TX 76011-5103 USA