Workforce Program Supervisor in Miami, FL at ResCare

Date Posted: 7/31/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/31/2018

Job Description

ResCare 

Title: Workforce Program Supervisor

Job Category: Operations Management

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Workforce Program Supervisor.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Workforce Program Supervisor you will: 

Reports to: Project Manager

Responsibilities: 

  • Supervise and provide oversight for team performance to ensure that job seekers receive quality and timely services and that program objectives are met.
  • Delegate work and resolve conflicts that arise.
  • Track and report Case Management metrics to Program Manager.
  • Coordinate with all provider types (including secondary service providers, agency providers, and community providers) to ensure that customers make meaningful progress toward employment.
  • Conduct outreach to referred customers.
  • Engage customers in provider activities.
  • Reengage customers who have stopped participating.
  • Introduce customers to processes.
  • Review Department of Human Services-administered assessment.
  • Develop and amend Family Empower Plans and Individual Career Plans.
  • Assist customers in overcoming barriers to program engagement and participation.
  • Develop trusted working relationships with assigned TANF customers.
  • Monitor customer engagement and progress.
  • Coordinate multiple activities outlined in the customer’s Individual Career Plan.
  • Assist customers in reporting work participation.
  • Work with Talent Development Specialists and Business Solutions Consultants to identify appropriate career pathway-oriented employment opportunities for customers.

Position Requirements

  • A minimum of a Bachelor’s Degree in Social Work, Social Services, Counseling, Business Administration or related field from an accredited college or university or a minimum of five years’ experience providing workforce development-related case management services to populations similar to TANF customers with a professional certification
  • Working with Customers in a caring and respectful manner with an understanding of and consideration for their unique circumstances
  • Prior experience developing, evaluating and implementing a case management plan that is milestone driven
  • Experience in identify community resources/services and linking customers
  • Completing written forms and reports accurately
  • Building relationships; communicating effectively; providing good listening and coaching skills
  • Computer literate and proficient at using Microsoft Office.
  • Bilingual preferred but not required.

Additional Information

Manage, supervisor, perform quality assurance and monitor workforce program services and staff in the Center under the following programs: WIA, WP, SNAP, WT and other related programs.

Benefits

ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

801 NE 167 Street , North Miami, FL 33162 USA